Job description: We are seeking a motivated, detail-oriented, and customer-focused Inside Sales & Customer Service Representative to support our Western U.S. territory. This role partners with sales, internal teams, and customers to manage projects from initial inquiry through completion. The ideal candidate is a strong communicator and problem solver who enjoys helping others, building relationships, and contributing to overall business and project success.
- Responsibilities:
Provide professional and responsive support via phone, email, and Microsoft Teams - Manage incoming calls through mainline and direct lines efficiently
- Build and maintain strong relationships with customers, outside sales representatives, and internal teams
- Support customers and sales reps with product inquiries, order status updates, lead times and project coordination
- Guide projects through the full sales and order lifecycle, ensuring clear communication and timely updates
- Assist with finalizing projects for order submission
- Accurately process customer and sales orders
- Review purchase orders, quotes, plans, and shop drawings for accuracy and completeness
- Coordinate internally with engineering, production, shipping, accounting, and logistics teams
- Maintain organized documentation and project records
- Learn and effectively use multiple internal systems (CRM/ERP)
- Interpret shop drawings and project plans
- Resolve customer issues professionally and escalate when necessary
Requirements:
- Must be at least 18 years of age
- Must be authorized to work in the United States
- Must pass a drug screen and background check
- Minimum of 3 years in inside sales, customer service, sales support, or administrative roles
- Experience with CRM or ERP systems preferred
- Manufacturing experience is a plus, but not required
Competencies:
- Strong verbal and written communication skills
- Professional phone etiquette and customer service approach
- Ability to interact professionally with customers, internal teams, and sales representatives
- Excellent organizational and multitasking abilities
- Strong problem-solving and critical thinking skills
- High attention to detail and accuracy
- Ability to analyze customer data and enter information efficiently
- Ability to read and interpret shop drawings, plans, and purchase orders
- Proficient in Microsoft Office (Outlook, Teams, Excel, SharePoint, Lists)
Education:
- High school diploma or GED required
- Some college coursework preferred
Schedule:
Training Schedule: Monday – Friday, 8:30 AM – 5:30 PM
Post-Training Schedule: Monday – Friday, 9:00 AM – 6:00 PM (aligned with Western time zo